Payment summaries not matching Pays Report.

Legacy KB ID: 2301

Question

For some employees the details showing on the Payment Summary does not equal all the amounts showing on the Pays report. Why is this>

Answer

The Pays Report is not the correct report that the Payemtn Summary should be compared to.  You should compare Payment Summaries to the Print Reconciliation Statement.  

Where differences persist they could be caused by a number of things but below are the main causes.
1. Check that any Allowances you have set up are set to Appear on Payment Summaries.
2. Check that any deductions are set to appear on Payment Summaries. To do this go to Lists - Allowances/Deductions. Edit the allowance or deduction and make sure "display in Payment Summary" is visible in the lower selection box.
3. You may need to rebuild the file-Choose the Recalculate YTD Figures option only.

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