Error -6129, 101 An error occurred when QuickBooks tried to access the company file.

Legacy KB ID: 400

Question

Why am I having Error -6129, 101: "An error occurred when QuickBooks tried to access the company file."?

Answer

This error indicates that QuickBooks could not access your file because of either:

·         There is a problem with your multi-user setup

·         Your QuickBooks installation is damaged. 

 

Solution

Try each of the following steps and attempt to open your company file after each step.  If you continue receiving the error continue with the next step.

 

1.    Turn off hosting on all computers that do not host the company data file:

    1. Open QuickBooks on a computer that does not host the company file.
    2. Click the File menu and click Utilities.

                                          i.    If Stop Hosting Multi-User Access appears on the menu, click it and click Yes to confirm.

                                         ii.    If Host Multi-User Access appears on the menu, stop and proceed to the next step.

    1. Repeat steps b.i and b.11 on all workstations that do not host the company data file.


2.   Enable hosting and multi-user access on the computer that hosts the company file:

a.    If the host computer has a server-only installation of QuickBooks:

    1. Right-click the My Computer icon on the Windows desktop and click Manage.
    2. Double-click Services and Applications, and then click Services.
    3.  Locate the service QuickBooksDBxx and right click it.  xx represents the version number of your QuickBooks:

                                        1.    19 for QuickBooks 2010/11

                                        2.    18 for QuickBooks 2009/10, etc.

    1.  If Stop is not greyed out:

click Stop then right-click the service again and click Start.

If Start is not greyed out, click it.
If both Stop and Start are greyed out:

                                        1.    Click Properties.

                                        2.    Select Automatic in the Startup type field.

                                        3.    Click Start and click OK.

                                        4.    Close the Computer Management window.

    1. Click the Windows Start button and click Programs > QuickBooks > QuickBooks Database Server Manager.

a.    Click Add Folder, browse to the folder that contains the company file, select it, and click OK.

b.    Repeat this step if there are more folders that contain company files.

c.    Click Scan, and then click Close.

 

b.    If the host computer has the full QuickBooks application installed:

    1. Open QuickBooks
    2. Click the File menu and click Utilities

                                        1.    If Stop Hosting Multi-User Access appears on the menu, leave it alone and proceed to the next step.

                                        2.    If Host Multi-User Access appears on the menu, click it to start the database manager.

a.    Open the company file

b.    Click the File menu:

                                        3.    If Switch to Single-user Mode appears on the menu, leave it alone and proceed to the next step.

                                        4.    If Switch to Multi-user Mode appears on the menu, click it to allow more than one user to access the company file at a time.

                                        5.    Repeat Step 2 for each company file.


3.  Ensure the QBDataServiceUser(XX) user for your version of QuickBooks has full access to the folder where the company file is stored.

 

You should be able to successfully access your company file.

 

4.  If the problem persists

  1. Confirm that the problem exists on one PC only
  2. Clean uninstall and reinstall QuickBooks on that PC

See kb 331 for instructions on a clean uninstall and reinstall.

 

 


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