Default Printer changes to Reckon Accounts PDF converter after emailing.

Legacy KB ID: 5065

Question

Why is my default printer sometimes changed to the Quickbooks PDF converter after sending emails from Accounts Business (previously Quickbooks)?

 

Answer

Reset your default printer to your preferred printer and examine your company file for errors.

 

The Issue

To email or create a PDF, Accounts Business must set the default printer to the Reckon Accounts Vn (or QuickBooks Vn) PDF Converter.  When the process completes the default printer is returned to your preferred selection. 

If Accounts Business experiences a problem before it resets your default printer back to your preferred selection, the Reckon Accounts PDF Converter will remain as your default printer.

 

Detailed Instructions

Follow each step until your issue is resolved:

Step 1:  Delete the print files

Step 2:  Scan your company file for corruption

Step 3:  Refresh or delete and input the corrupt transaction

Step 4:  call Technical Support.

 

Step 1 – Delete the print files. 

Windows 10, 8, 7 & Vista

Files are located in C:\ProgramData\Intuit\ReckonAccounts 20xx.

And in Vista & 7 also in C:\Users\All Users\Intuit\QuickBooks xxxx-xx and C:\Program Data\Intuit\ReckonAccounts xxxx-xx.


To search for these files:

1. Open File/Windows Explorer and click on the C drive

2. In the box Search Computer in the top right-hand corner of the screen, enter

QBPRINT.QBP and click on Enter

3. The search is finished when the coloured bar across the top reaches the right-hand side of the screen. All QBPRINT.QBP files will be listed on the screen.

4. Select all QBPRINT.QBP files and delete

5. Repeat these steps to delete WPR.INI.

 

Windows XP

Files are located in: C:\Documents and Settings\All Users\Application Data\Intuit\Reckon Accounts xxxx-xx (where X represents the year of Reckon Accounts product currently in use)

To Search for these files:

1. Click the Windows Start menu and select Search

2. Click All Files and Folders

3. Click More Advanced Options

4. Tick Search hidden files and folders and Search subfolders

5. In all or part of the file name field enter in QBPRINT.QBP

6. In the Look in Field choose Local Hard Drives (C:)

7. Click Search

8. In the search result window, right click on all QBPRINT.QBP files and choose Delete

9. Repeat the above steps to delete WPR.INI

 

Step 2: Scan your company file for corruption

1.    File > Utilities > Rebuild

You will be asked to make a backup.  Reckon suggest you do not overwrite existing backup files;

2.    Verify the company file:

a.    File > Utilities > Verify

b.    If errors are found repeat Step 1;

c.    Verify again.

3.    If errors are still found, examine the QBWin.log file:

a.    Desktop Users:

Ctrl+1 > Ctrl+2 > Open file > QBWin.log

b.    Hosted Users:

Call Technical Support.

4.    Scroll to the bottom of the screen and work your way up and examine all entries indicating an error.  Error lines will contain:

a.    Error: verify…..

b.    Error: invalid…..

c.    Error: LVL_ERROR-…..

d.    Error: (indicates some process)

5.    Search the knowledgebase for articles relating to those errors;

6.    Rebuild the file again;

7.    Verify the file again;

8.    Repeat these steps until all errors corrected. 

 

Step 3 – identified error in Step 2 does not correct

1.    Refresh the identified transaction by entering a full-stop in the memo field;

2.    Delete and reinput the transaction.

Care: if the identified transaction is a bank account entry, and that entry has been reconciled, deleting and re-inputting that entry will remove it from the reconciled list.  The transaction will need to be reconciled separately.  See KB:  https://kb.reckon.com.au/issue_view.asp?ID=1139.

 

Step 4 – cannot identify corruption, or cannot delete corrupt transaction.

Call Technical Support for further assistance. 



Need more help?

Need more help?

Ask the Reckon Community at: https://community.reckon.com/

Or Log a Support Ticket: https://www.reckon.com/au/support/

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