Description of Item and not the Item Name printed to the Reckon POS receipt printer

Legacy KB ID: 5043

Question

Why does the Reckon POS receipt printer print the Item Description and not the Item Name?

 

Answer

Remove the Item Description from the Item Record in Reckon Accounts.

 

The Issue

Reckon POS is configured to first look at the Item Description and use it if it exists.  If there is no Item Description then the Item Name is used. 

This configuration has been adopted to allow users to enter a Part Number as the Item Name and to use the Description field for the Item Name and other information. 

 

Detailed Instructions to remove the Item Description

Option 1:

1.    In Reckon Accounts:  Lists > Item List > double click on the Item;

2.    Either,

a.    Delete entry in the Description on Sales Transaction field; then

b.    Modify the Item Name/Number field to that required on the Reckon POS receipt;

Or,

c.    Modify the Description on Sales Transaction field to read what is required on the Reckon POS receipt;

3.    Click OK to complete;

4.    Repeat for all items;

5.    Transfer information to Reckon POS.

 

Option 2:

If the Item Names are correct and you want to delete the Description of Sales Transaction field for a large number of Items.

Warning:  do not change the Item Name by this method as it will create a new set of items in Reckon Accounts and leave the original ones unchanged. 

 

1.    Export items to an IIF file:  File > Utilities > Export > Lists to IIF files;

2.    Tick the box: Item List > click OK;

3.    Name the file and save to a convenient location like the Desktop or your Documents folder;

4.    Open the export file: right-click and select Open With > Microsoft Excel;

5.    Scroll down Column A to the entry: INVITEM;

6.    Column B contains the Item Name;

7.    Column F has the heading DESC and has the Description on Sales Transaction;

8.    Highlight the DESC entries and delete;

9.    Save the file, ensuring that you maintain the current Text (Tab delimited) file format;

10. Import the items from the modified IIF file:  File > Utilities > Import IIF files;

11. Browse to your modified file (same location as in 3 above) and double click it to import it;

12. You will get the message: Your data has been imported to indicate successful import;

13. In the Item List the Description field will be blank;

14. Transfer information to Reckon POS.

 

How did we do?

RPC Server unavailable when posting from POS to Reckon Accounts

Reckon Desktop POS: Desktop POS Administrator Restore function did not restore my settings

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