Although fully paid some invoices are still showing outstanding amounts.

Legacy KB ID: 2164

Question

When I fully pay an invoice, an unpaid amount still shows, if I try to pay this unpaid amount it increases.

Answer

The original invoice has at least one item on it which has been entered with a negative amount and has a tax code that is different to the tax codes selected on the other items.

A negative item can be added to an invoice, provided the tax code applied to it is the same one as ALL other tax codes used on that invoice.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/

Or Log a Support Ticket: https://www.reckon.com/au/support/

How did we do?

Payment by Credit Card does not mark the Invoice as paid.

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