Runtime error 9-subscript out of range

Legacy KB ID: 3314

Question

When creating a pdb in QuickPOS Administrator, the program freezes with the above error message.

Answer

This is due to problems in the Reckon Accounts (Quickbook) datafile. Make note of which list is being exported from Reckon Accounts when POS Admin crashes. Rebuild then verify the Reckon Accounts data.

Delete the path to the PDB in the registry-

Go to Start, type Regedit, HKey_Current_user, Software, VB and VBA program settings, QuickPOS Administrator, Database. Double-click on the database path on the right-hand side then delete the path in the Edit String window. Click OK then close the Registry editor.

Open QuickPOS Adminstrator. If this does not work, try the following: In Windows Explorer do a Find for any files called QuickPOS.pdb and rename them to QuickPOSOld.PDB. Open QuickPOS Administrator and follow the prompts to recreate a new POS database (PDB) again.



Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/

How did we do?

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