No option to activate Reckon Personal/Reckon Accounts by phone

Legacy KB ID: 4818

Why don’t I have an option to activate by phone? I can see only internet options, but I am not connected to the internet.

This problem has been encountered by some users installing Reckon Personal/Reckon Accounts for the first time on this machine.

We have not been able to determine why some users have this issue and others not.

Workaround

From the first Activation screen follow this sequence:

1. Enter your Installation KeyCode and click Next;

2. On the Online Services window, click Continue;

3. Do You want to connect to the internet?

Select I do not have an internet connection;

4. To: “You have to manually connect to the internet”, click Continue;

5. To: “Unable to verify an internet connection”, click Cancel;

6. To: “Connect to the Internet?”, click No;

7. Select: “Talk to a representative by phone”.

Call Customer Service on 1800732566 to activate by phone.

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