Webmail and Reckon Accounts Business

Legacy KB ID: 5391

Question

Why aren’t my invoices sending via Reckon Accounts webmail facility?

Answer

Webmail requires the sending party to configure their email settings from their ISP or email service into Reckon Accounts

Reckon Accounts 2016 & onward is configured for Outlook.com, Gmail, Yahoo & more

If you are using another provider you will need to set configurations in Reckon Accounts to match your ISP smtp settings.

You can find the required settings from your ISP’s help websites.  The major ones are listed below. 

To change webmail settings:

1. Edit > Preferences> Send Forms;
2. In email Provider, select Other;
3. In Email ID: enter your ISP email ID (your email address);
4. In Server Name: enter your ISP’s smtp address (eg:smtp.myISP.com);
5. In Port, enter the port number assigned to the smtp address;
6. Click OK to complete.

Care: ISP providers supply at least 2 protocols – smtp and then either pop3, mail and imap.  Different port numbers are assigned to these different protocols.  Be sure you select the smtp details. 

Major ISP webmail configuration support

Telstra Bigpond

https://www.telstra.com.au/support/category/email/set-up/imap-pop-and-smtp-information-for-manual-email-set-up

Optus

https://www.optus.com.au/shop/support/answer/using-an-email-application-with-optusnet-email?requestType=NormalRequest&id=1434&typeId=5

TPG

https://www.tpg.com.au/support/emailsetting

IINet

https://iihelp.iinet.net.au/Email_Settings

Vodafone

https://vodafone.intelliresponse.com/index.jsp?requestType=NormalRequest&source=3&id=1528&sessionId=11461ad0-ab18-11e5-abb2-372ca9d8d825&question=Setting+up+a+POP3+or+IMAP+email+account+on+your+phone

iPrimus

https://www.iprimus.com.au/support/technical-support/email-home/config-settings/

https://www.iprimus.com.au/support/technical-support/email-home/email-walkthroughs/

Outlook.com & Office365

https://support.office.com/en-us/article/server-settings-you-ll-need-from-your-email-provider-c82de912-adcc-4787-8283-45a1161f3cc3​​

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/