Reckon Accounts Business has encountered a problem and needs to close when launching it on a Windows
Legacy KB ID: 4949
Question
Why do I get the error “Reckon Accounts Business has encountered a problem and needs to close” when I launch it on a Windows Server 2012?
Answer
Provided Accounts Business has been properly installed, this error suggests that security levels for Internet Explorer are set too high.
Warning: Windows Server 2012 has an added level of security for Internet Explorer called IE Enhanced Security. This facility must be turned off.
Workaround
To turn off IE Enhanced Security.
- Close Internet Explorer;
- Server Manager > Local Server
- In the Properties box, look for the IE Enhanced Security Configuration line.
- It will show as ON. Click on it!
- In the dialog box that opens, change settings from On to Off and then click OK.
- Refresh the Local Server details by clicking on the refresh button to the right of the address line. The setting for IE enhanced Security should switch from On to Off.
- Close Server Manager.
Accounts Business should now launch normally.
Need more help?
Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts
Or Log a Support Ticket: https://www.reckon.com/au/support/
