Webmail failing to send email from Reckon Accounts.
Legacy KB ID: 5616
Question:
I use webmail to send an email out of my Reckon Accounts. Why am I suddenly getting error today and it is failing to send email?
Error: I get an error like ‘Invalid email details’ ‘username and password do not match’ or ‘Email Service connection’ The email service you selected to use currently cannot be reached. Please ensure you are connected to the internet before trying again. If this problem persists, contact your email provider for help’.
Answer:
- If you do not have another internet network to use, try using the different email address to send email from.
- Go to edit-> Preferences -> Send Forms.
- Enter the new Email address and corresponding details
- Send email using this email.
- Use Different Internet provider such as your Mobile internet to see if that works.
- Contact your ISP and wait for the issue to be resolved.
Need more help?
Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts
Or Log a Support Ticket: https://www.reckon.com/au/support/
