Error 13 when posting End of Day to QuickBooks – missing accounts

Legacy KB ID: 4420

Question

Why do I get the error: “ Error 13 – missing accounts”, when I post my End of Day file to QuickBooks?  I have examined the End of Day file and all items are assigned to an account.

 

Answer

This error is commonly associated with a Tender item like Cash, Cheque, Credit Card and EFT, being setup as a Service Item rather than as a Payment item in QuickBooks. 

The necessary items are usually created in the QuickBooks file by Point of Sale when the POS database (QBPOS.PDB) is created. 

Where corruptions to basic POS items have occurred you can restore to the correct configuration by importing the QBstand.iif file. 

 

Detailed Instructions

  1. Identify the POS Tender Items with incorrect types (that is, they are not Payment items);
  2. Rename the incorrect tender items and make them inactive;

3.    Import the QBstand.iif file into Quickbooks:

a.    File > Utilities > Import > IIF files;

b.    In the Look-in box, navigate to C:\Reckon\Retail Point of Sale Professional (or Lite) 20**-** Administrator and select QBstand.POS and click Open;

    1. View the Item List and ensure the Tender Items now show as Payment Item types.

 

How did we do?

Incorrect account type created for a Sales account when posting data from Retail POS to Reckon Accounts

Error using a scale with Reckon Point Of Sale: Cannot read the weight from the scale

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