How to set the default email program to work with QuickBooks for emailing invoices.

Legacy KB ID: 825

Question

When I try and send an invoice to a customer via email, I get a message saying that you need to setup outlook before using this feature. How can i do this? I am already using outlook as the email handler for my email.

Answer

To resolve this problem:

1. 1.        Open Internet Explorer
2.        Click on Tools then Internet Options and Programs tab.
3. 3.        To choose your email program:

Windows XP: click in the E-mail field

Windows 7 & Vista: click on Set Programs in the Internet Programs section and then Set your default program.

1. 4.        Select Microsoft Office and click OK.

Windows 10 & 11:

1. Hit the Start Menu and click on Settings.
2. Click on Apps on the left pane, then select Default apps on the right.
3. Under Set defaults for applications, search for Outlook and click to open.
4. Scroll down and expand the Mailto option.
5. A prompt will appear asking you to select a default mail app. Click on Outlook, then hit OK.

Reckon Accounts will now use Microsoft Outlook as the default mailer.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/

Need more help?

Ask the Reckon Community at: https://community.reckon.com/reckon.