Reckon Accounts Desktop: Runtime error when installing

Legacy KB ID: 1280

Question

How do I resolve the following runtime errors, which occur after installing Reckon Accounts Desktop?

• Runtime error -91
• Runtime error -2147418105
• Runtime error: 429 Active X component cannot create object
• Runtime error ID = 1AD
• Runtime error ID = 1CE

Answer

Runtime errors may be caused by incomplete registration of all Reckon Accounts Desktop files during program installation.

To resolve these messages:

1. Restart your computer, then try to run Reckon Accounts as Administrator.
2. If the message persists, go to the Reckon Accounts installation folder:
   1. C:\Program Files (x86)\Intuit\Reckon Accounts 202X\
3. Search for the file reboot.bat, and double-click to run it.
4. If the message persists, install Reckon Accounts Desktop over the existing installation.
5. If the issue is still unresolved, you may need to perform a clean uninstall and reinstall of Reckon Accounts Desktop. You can read how to do so here: https://help.reckon.com/article/20zsrgut0l

Need more help? Reach out to us on the Reckon Community: https://community.reckon.com/