Reckon Accounts Desktop: Error: “You must supply a Tax Agency”

Legacy KB ID: 4799

Question

Why do I get an error that refers to a Tax Agency or the Inland Revenue Depart/Office?

Answer

To track Goods and Services Tax Reckon Accounts requires a supplier to be identified as the Tax Agency to which GST amounts are posted. 

The Tax Agency in New Zealand is the Inland Revenue Department. 

Reckon Accounts Desktop New Zealand is a variation of Reckon Accounts Desktop Australia and works in the same way. 

Any errors relating to the “Tax Agency” and “Inland Revenue Department/Office” have counterpart errors in the Australian version.

Solution

You will need to ensure your relevant Tax Agency has been marked down in your Suppliers list.

The supplier MUST be named either:

  • Australian Taxation Office
  • Inland Revenue Department
If your Supplier lists "ATO", "Australian Tax Office", "Inland Revenue Dpt", or "IRD", then please change the name of the supplier to the full legal name of the Tax Agency.
If you fail to do so, then your taxable figures will display incorrectly.

You will also need to ensure that the Tax Agency Supplier has been marked as your Tax Agent.

To do so:

  1. Go to Suppliers.
  2. Select Suppliers Centre.
  3. Right-click your Tax Agent Supplier (either Australian Taxation Office or Inland Revenue Department.
  4. Select Edit Supplier.
  5. On the right-hand side of the Edit Supplier window, make sure This Supplier is a Tax Agent box is ticked.
  6. Once this is ticked, you will see a Tax Agency Info tab you can now go to. Click on this now.
  7. Ensure all details are correct per the Tax Agency's information.
  8. Press OK.

Once this is done, the error should clear itself from the system.

Need more help? Ask the Reckon Community at: https://www.community.reckon.com/

How did we do?

Setting up opening balances for an accounts payable or accounts receivable account

Missing transactions in a Reckon Accounts company file

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