Cannot upload ABA file to Bank – all bank and APCA details are correct

Legacy KB ID: 4313

Question

Why does the bank reject my ABA file?  I get the error:

Error File content incorrect – the Direct Entry User number contained in this file can only be used to process credit transactions.

I have checked all my bank details and the APCA number and they are correct.

 

Answer

This error message is from Westpac; other banks’ message may be different.

The error refers to the Include Balance Record field in this bank account’s Online Bank Details configuration.

Banks differ in their requirement for this field:

·         Some banks instruct this field to be ticked;

·         Some banks instruct this field not to be ticked;

·         Some banks are indifferent to whether this field is ticked or not.

You should check with your Bank on the requirement for this field and set your configuration accordingly.

 

Workaround

  • If the Include Balance Record field is ticked; untick it
  • If the Include Balance Record field is unticked; tick it.

Recreate your ABA file and upload to your bank. 

 

To Recreate your ABA File

1. Restore the existing ABA file:

1.    In the Online Banking Centre > select the appropriate Financial Institution and Account

 

2.    Click on ABA File History > modify the date range > select the relevant ABA file from the list > OK

 

3.    To the message ‘Are you sure the ABA file has not been processed by the bank’, click on Yes.

2. Delete each payment in the ABA file by deleting the payment

3. Change the Include Balance Record setting on the bank account’s Online Bank Details

4. Make the payments again with the Bank Online method

5. Create a new ABA file and upload to your bank. 

 

 


Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or

Log a Support Ticket: https://www.reckon.com/au/support/

How did we do?

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