SSO (Google/Microsoft) accounts are unable to login from Mobile App.

Legacy KB ID: 5605

Question

I have just tried to sign in my Reckon One App in my mobile/tablet but my login does not work. I’m unable to login to my account from the app, my username and password are all correct. How can I access my book from the mobile app?

Answer

Brief description:

The issue occurs if you try to login to Reckon One App using single sign-on (SSO) account from Google or Microsoft.

We are working on this feature, however, until then, you will have to use the old-school sign-in method to be able to access it from App.

Workaround:

If you have setup your Reckon One account with SSO, Using Google or Microsoft account, and you also want to use our Mobile app, you can do so by creating another account for yourself, using traditional login method. i.e. using standard username and password. You can create as many user accounts you wish for free from Reckon Portal. https://portal.reckon.com/#/?_k=d1j0h4

Please refer to this for more information Create new user in Reckon One, Delete the user, share the book with accountants - Reckon Help and Support Centre

Please remember to assign this new user the appropriate role/permission, so you can get correct access to the book as you wish to use. Further, notice that App does not have full functionality as the browser-based app.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonone

Or Log a Support Ticket: https://www.reckon.com/au/support/