Error: "QBW32 caused a general protection fault in module ACPDF207.DRV."

Legacy KB ID: 1799

Question

Why do I receive the following error when attempting to send invoices, statements, or estimates by e-mail?

QBW32 caused a general protection fault in module ACPDF207.DRV.

Answer

This error typically occurs on computers running Microsoft® Windows® 98 or Microsoft® Windows Millennium Edition. Custom fonts (specialized fonts that may not be commonly available) on the form template may prevent the 'Intuit Internal Printer' or 'QuickBooks PDF Converter' from generating Adobe® PDF file attachments. Both TrueType® and PostScript® Type 1 fonts can cause the error.  To resolve the error, edit the form template to replace custom fonts:

  1. From the QuickBooks Lists menu, choose Templates.
  2. Double-click the template name to open the Customize [Form] window.
  3. Click the Layout Designer button on the right side of the window.
  4. Select a label, field, or text box to edit, and then click Properties in the upper left corner.
  5. Click the Font button and choose a different font. You may want to use a standard font, such as Arial or Times New Roman.
  6. Click OK to save the font selection, and then click OK in the Properties window.
  7. Repeat steps 4 through 6 for all areas that have custom fonts.
  8. Click OK in the Layout Designer, and then click OK in the Customize [Form] window.
    Attempt to send the form by e-mail



Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/

How did we do?

Qbw32 caused an invalid page fault in module qbwrpt32.dll

Customer Search does not return results for Price Levels or Billing Rate Levels

Related Articles

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)