How to update your Reckon Accounts Hosted Username

About

With the recent changes in the Reckon Accounts Hosted for security enhancement, we now only allow Usernames to be used during log in instead of the previous User ID.

Along with this change, we have now allowed our Reckon Accounts Hosted Users to manage their own Account Usernames within the Control Panel.

This feature is now available for both Reckon Accounts Hosted AU and NZ.




How to update your Username?

Permissions

  • Administrators and Owner can manage their own Usernames.
  • Administrators and Owner can manage another User’s Username.
  • Users can only manage their own Username.
An email confirmation would only be received by the User that updated their Username.
Trial Users have no access to the User Management and File Management section. Therefore, they will not be able to go to the Manage Users to change their Username.


Requirements

  1. Validated through Update:
    1. The new Username must unique
    2. The new Username must not be used by another user
  2. On-screen validation:
    1. Minimum length is 8 characters
    2. Maximum length is 20 characters
    3. It must only contain letters and numbers
    4. It must not contain spaces, non-alphanumeric, or special characters


Detailed steps

  • Log in onto the Reckon Accounts Hosted
  • Click on Control Panel
  • Select Manage Users
  • Click on the User ID that you want to update
  • A new Username field will be available under the User Details section


  • On-hover, the Help will display the Username requirements
  • And note that the Hosted Username is not linked to the Reckon Portal Username


  • Enter the new Username
  • Click on Update
  • This will return a successful message : “User details updated“


  • An email confirmation would be received by the User after successfully updating their Username





Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/accountshosted

Or Log a Support Ticket: https://www.reckon.com/au/support/

How did we do?

Downloading your company file for offline use

Single Touch Payroll - Reckon Accounts Hosted

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