Invalid ABN error message when filtering for Customer Type in reports

Legacy KB ID: 559

Question

This problem arises when generating a Contact list report and filtering for Customer Type. The error message that's immediately encountered states -

"You have entered an invalid ABN. Please check your ABN with ATO documentation or prefix the value with 'ACN' to bypass the validation."

Answer

As a work around the best thing to do would be to:

1) Create a custom field for the Customer.

2) Name this field using a label like 'ABN'.

3) Place the 'Customer type' information in this custom field.

4) Bring up the Contact List report and filter for 'ABN'.

5) Enter the particular customer type required.

"The information contained in this article refers to products that are out of date or sunsetted.

Please note that Reckon Limited no longer supports these products. These pages are available to you on the understanding that they refer to out of date products and the information may also be out of date. You rely on them entirely at your own risk.

Please do not call Technical Support for assistance on these products."



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