Out of Balance error when changing the Tax Amount on a General Journal

Legacy KB ID: 3612

Question

Why do I get an Out of Balance error when I change the Tax Amount on a General Journal entry from the standard amount calculated by Reckon Accounts to another amount?  The amount Reckon Accounts inserts on the second line is correct, equalling the Net plus Tax Amount of the first line. 

Answer

This problem will be encountered if you have followed this sequence:

·         Entered the tax leg on the first line with standard tax calculated;

·         Tabbed to the second line;

·         Gone back to the first line and changed the Tax Amount;

·         Clicked onto the second line;

·         Clicked Save & Close or Save & New.

Reckon Accounts does not register the new amount in the first line in the totals for the General Journal even though it has inserted the correct amount in the second line.  According to the totals the transaction is out of balance and does not save.   

Workaround

Change the Tax Amount in the first line before tabbing to the next line. 

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/