Customer Job and Billing columns missing on a Bill form

Legacy KB ID: 5050

Question

Why are the Customer:Job and Billable columns missing from the Bill entry form?

Answer

Adjust your screen display settings.

The Issue

When forms are not displayed properly on a screen it is most likely to do with Screen Display settings not being at optimal settings for Accounts Business (previously QuickBooks).

Solution

Try the following until the columns become visible:

1.    If viewing Accounts Business in Full Screen mode:

a.    Click the Restore Down button (the 2nd of the 3 at top right);

b.    Drag out the screen to nearly full screen size;

2.    Turn off any Ease of Access features in the Control Panel;

3.    In Control Panel > Display:

a.    Set Display setting to default (100%)

b.    Adjust your resolution setting:

                                          i.    Accounts Business is optimised for 1024x768 pixels;

                                         ii.    Other settings are usable provided no loss of features is experienced;

c.    in custom text size (DPI):

                                          i.    set Scale to this percentage… to 100% (9 point Segoe UI at 96 pixels per inch);

                                         ii.    tick the box Use Windows XP style DPI scaling

When you have the columns showing again we suggest you Rebuild the Company File and Verify it to set the changes.

If these steps do not fix the issue, rebuilding may still fix it.

If errors are found during Rebuild and Verify we suggest you address issues immediately.  For a guide to finding errors, please see our guide:  https://library.reckon.com.au/library/pdf/QBi_Rebuilding_data_file.pdf. 

If you have a specific error message during the rebuild, search for keywords in the knowledgebase browser at:    https://kb.reckon.com.au/search.asp?cate=0&search=verify&type=3&mode=search

for a solution.