BAS form disappears in the new Reckon Accounts Hosted

Legacy KB ID: 5170

Question

Why does the BAS screen disappear just after I launch it in the new Reckon Accounts Hosted?

Answer

Click on ALT + Page Up to bring the BAS window from behind the web browser to in front of it.

 Or Fn + Option + Up arrow in MAC.

The Issue

The BAS Lodgement form opens in a separate window.  On the new Reckon Accounts Hosted it is a new window and not a browser tab.  This new window is hidden by the browser.

Workaround

Windows

Click on ALT + Page Up to bring the BAS window from behind the browser to the foreground.

MAC

OR Or Fn + Option + Up arrow in MAC. 

Or 

Click on the minimize/maximize icon in the top right (the middle of the three icons) to view the BAS form that is open behind the Reckon Accounts Hosted screen.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/accountshosted

Or

Log a Support Ticket: https://www.reckon.com/au/support/