Error (-6176,0) when opening a company file on QuickBooks Hosted.

Legacy KB ID: 3618

Question

Why do I get “Error (-6176,0): QuickBooks cannot get the network address of the server” when I try to open my company file on QuickBooks Hosted by Reckon Online?

Answer

This error is generated when QuickBooks Hosted cannot find the file requested on the server.  The most likely reason is that you are trying to open a company file that is on your local computer rather than on the QuickBooks Hosted Server. 

 

Solution

 

If you have previously uploaded your company file

Open the company file from your QuickBooks Hosted workspace: 

1.    Click on File then Open or Restore Company file;

2.    Click on Open a Company File (.QBW or QBA) and click Next;

3.    In the Look in box, click the down arrow and select Q:\ drive;

a.    Select your company file; or

b.    Click on the company shared folder then select your company file

Your company file should open. 

 

If this is the first time you are opening this company file on QuickBooks Hosted

Upload your company file to the QuickBooks Hosted Server.

1.    Using QuickBooks installed on your local computer, create a Portable Company file: 

a.    Open your company file on your local computer;

b.    Click on File then Save copy or backup

c.    Click on the radio button Portable Company File and click Next;

d.    Follow the prompts to save your file to the C:\ drive.

2.    Login to QuickBooks Hosted;

3.    From the No Company Open screen, copy your Portable Company File to your Q-drive and restore it:

a.    Click on File then Open or Restore Company File;

b.    Click on Restore a Portable Company File (.QBM) and click Next;

c.    In the Lookin box, click the down arrow and select C:\ drive;

d.    Highlight your Portable Company File and press the Ctrl and C keys together – this will copy your file to the clipboard;

e.    In the Lookin box, click the down arrow and select your Q drive (in the style:

f.     Click the white background and press Ctrl and V keys together.  Your Portable company File will paste to your Q drive;

g.    Select this Portable Company File to restore.  Select your Q drive as the destination. 

 

Your company file should open. 

 

If you need to share your company file with other users, see KB4207 https://kb.reckon.com.au/issue_view.asp?ID=4207 for full instructions.  


Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/accountshosted

Or Log a Support Ticket: https://www.reckon.com/au/support/

 

How did we do?

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