Upgrade to latest version does not retain words added to the Dictionary
Legacy KB ID: 4968
Question
Why doesn’t Reckon Accounts Business Spellchecker retain the words I added to the Dictionary in a previous version?
Answer
This issue can occur if there is an issue with your upgrade, you are doing a clean uninstall and removing all files; quite common when using a 3rd party tool such as Revo Uninstaller. Before your next upgrade, please copy the dictionary to ensure you do not remove this file accidentally.
Cause:
The upgrade has failed to copy across the User Dictionary file (most often due to AppData security permissions) or the file has been deleted (often occurs during a clean uninstall).
Detailed Instructions
Copy your User Dictionary file from your previous version to your current version. This file is located at:
- Windows 10 (Reckon Accounts): C:\Users\user\AppData\Local\intuit\Reckon Accounts 20xx
- Windows 7&8 (Reckon Accounts): C:\Users\user name\AppData\Local\Intuit\Reckon Accounts 20xx
- Windows 7&8 (QuickBooks): C:\Users\user name\AppData\Local\Intuit\Quickbooks 20xx-xx
- Windows XP: C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks 20xx-xx
1. In Windows Explorer, go to the relevant folder of your current version and rename the existing UserDictionary.tlx file to UserDictionary.tlx.OLD; copy this file and move it somewhere safe that is not related to any Intuit or Reckon folders.
2. Go to the relevant folder of your previous version:
a. Right click the file and Open it with Notepad;
b. You should see your entered words;
c. Close the file;
3. Copy the UserDictionary.tlx file;
4. Go to the relevant folder of your current version and Paste the file. You will see UserDictionary.tlx appear. Open the file to see your added words.
Launch Reckon Accounts and you should see your added words in the Spellchecker.
Need more help?
Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts
Or
Log a Support Ticket: https://www.reckon.com/au/support/
