Payment Summaries for emailing disappear from the Send Forms area

Legacy KB ID: 5109

Question

Why are the Payment Summaries I prepared for emailing not showing in the Send Forms area when I go to email them?

 

Answer

Re-generate your Payment Summaries and email them immediately, before another user enters the Send Forms area.

 

The Issue

This is a problem peculiar to a multi-user environment.  


Payment Summary PDF files are saved on the user's local PC and Accounts Business has a link to these Payment Summary PDF files.


If another user logs into the Send Forms area before you do, the link between Accounts Business and your Payment Summary PDF files is broken - you can no longer see the Payment Summaries you prepared.  



Workaround

Re-generate the Payment Summaries and email them immediately.

 

Alternative

Switch to single user mode, process Payment Summaries and email them.  Then switch back to multi-user mode. 




Need more help?

Ask the Reckon Community at: https://community.reckon.com/

Or Log a Support Ticket: https://www.reckon.com/au/support/

How did we do?

Winmail.dat rather than invoice or statement attachment is received by some email recipients.

The mail api was given an invalid value, possibly an invalid email address in Reckon Accounts when emailing

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