Setting up an Item Prompt on a POS Terminal

Legacy KB ID: 4787

I would like to send a message sales staff when they sell a particular item. How can I arrange that in Retail POS?

Retail POS has an “Item Prompt” feature that will display a message on-screen whenever the item is selected for purchase.

Item Prompt is Custom Field in QuickBooks setup for Items by Retail POS when a database file is created.

Detailed Instructions

1. Setup the Item Prompt in the Item in QuickBooks

a. In QuickBooks, go to the Item List > double click on the Item > Custom Fields button;

b. Enter your message in the Item Prompt field;

c. Click OK to complete

2. Transfer the information from QuickBooks to Retail POS

a. POS Administrator > Transfer icon > tick Transfer the Product (Items & Services) list and continue;

3. Configure Item Prompt in POS Terminal

a. Tools > Options > Keyboard tab > Design Touch Keyboard Layout button > double click on Product Number tile;

b. Ensure Item Prompt Off box is unticked

Your message will now appear on-screen whenever the item is selected.