Verify that the Secure gateway is running and reachable error on a Levono laptop

Legacy KB ID: 5204

Question

Why can’t I log onto Reckon Accounts Hosted off my new Levono Yoga laptop?  I get the error: "verify that the Secure gateway is running and reachable" when progressing from the login page.  Happens with all browsers.

 

Answer

Reckon has not been able to isolate the reason this model laptop encounters this error when trying to establish a connection to the Hosted servers.

Some users have eliminated the error by uninstalling the VisualDiscovery application.  See https://www.toppcoptimizer.com/what-is-visual-discovery-instantly-remove-visual-discovery-from-your-pc/ for more details.

 

Alternatively, restart your computer in Selective Startup Mode and log in with the built-in Administrator.

 

To switch to Selective Startup:

1.    Press the Windows button on your keyboard and go to the finder tool to find “Run”.

2.    In the Open field, type MSCONFIG, and then click OK. The System Configuration Utility window opens.

3.    Click the General tab, and then select Selective Startup.

4.    Select the Load System Services checkbox and clear the Load Startup Items checkbox.

5.    Click the Services tab, locate Windows Installer and make sure it is ticked.

6.    Click Hide all Microsoft Services checkbox at the bottom of the window.

7.    Click the Disable all button to clear all selected services.

8.    Click OK. The System Configuration message window appears.

 

To login with the built In Administrator, see:

https://kb.reckon.com.au/issue_view.asp?ID=3623

and follow the instructions for your operating system.

 

To revert your PC to normal mode

1.    Press the Windows button on your keyboard and go to the finder tool to find “Run”

2.    In the Open field, type MSCONFIG, and then click OK

3.    Click the General tab and select the Normal Startup option

4.    Click OK. The System Configuration message window appears

5.    Click Restart.

 

 

Need more help?
Ask the Reckon Community at: https://community.reckon.com/reckon.

 

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