Error Obtaining Security Token during List Request in GovConnect

Legacy KB ID: 4008

Question

Why do I get the message

“Error occurred when connecting to “https://thirdparty.authentication.business.gov.au/r3.0/vanguard/S007v1.1/Service.svc”

when doing a List Request in GovConnect?

Answer

When you log onto the government’s SBR Core Services Server through GovConnect, the first step is to verify your AUSkey credentials with the independent security server run by Vanguard. 

The error indicates that GovConnect could not connect to the Vanguard server because the server was not available at that time.

Workaround

Wait a few minutes and try again.

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Ask the Reckon Community at: https://community.reckon.com/

Or

Log a Support Ticket: https://www.reckon.com/au/support/