Cannot find Payroll Premier data files

Legacy KB ID: 4176

Question

Why aren’t my Payroll Premier data and associated files in the default path of C:\Program Files\QPRollvXX?

Answer

This issue will be experienced by Windows 7 & Vista users who installed Payroll Premier in C:\Program Files\QPRollvXX and not directly into the C drive at C:\QPRollvXX. 

Program Files is a restricted folder in the Windows 7 & Vista operating systems and will allow only users with Administrator privileges to write to this folder and the application does not have these privileges.

The subfolders affected are:

  1. \Backup
  2. \Data
  3. \Export
  4. \Reports
  5. \PDF

Windows 7 & Vista will write any files meant for the protected folder to a Virtual Store subfolder at:  C:\Users\<logged in user>\AppData\Local\VirtualStore\

 

Solution

Uninstall Payroll Premier and reinstall to C:\QPRollvXX

When re-installing, at the "Select destination directory" screen, click the Browse button and select C:




Need more help?

Ask the Reckon Community at: https://community.reckon.com/

Or Log a Support Ticket: https://www.reckon.com/au/support/

How did we do?

How do I get only the total of any payment type to show on a pay slip?

Upgrade Wizard - Does not detect my previous version (V9 or below).

Related Articles

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)