Troubleshooting - Payroll Premier

Cannot upgrade file - Award name too long

Legacy KB Id: 3586

Why isn't super calculated on unused annual leave when terminating an employee?

Legacy KB Id: 2359

ABA file rejected - LineXX Account Number to be DR/CR contains all zeros or all blanks.

Legacy KB Id: 4288

Archiving Data will remove Terminated Employees after the To Pay Date

Legacy KB Id: 4890

Bi-Monthly Employees have pay dates for pay run change.

Legacy KB Id: 4238

Pays Report by Department in Payroll Premier 2011/12 does not list all employees

Legacy KB Id: 4188

Superannuation Doesn't Calculate Correctly

Legacy KB Id: 2192

How do I delete an unwanted processed pay.

Legacy KB Id: 2288

Error opening file: This file is either corrupt or not a valid version 6 data file

Legacy KB Id: 2264

This program might not have installed correctly message when starting the Payroll Premier

Legacy KB Id: 5284

When changing the details of an Award, the changes do not seem to take effect

Legacy KB Id: 2314

Payroll Premier accrues leave incorrectly when pays set to Weeks

Legacy KB Id: 4690

Some or all employees are not showing up on STP export report

Legacy KB Id: 5699

Employee.XLS is in a different format than specified by the file extension

Legacy KB Id: 4399

Error - You can only open the file name.qpw from X drive, opening a company file from the network

Legacy KB Id: 5331

Why when I choose to print or select individual PDF's in the payment summaries report, nothing happe

Legacy KB Id: 2211

Error (File not open (37)) attempting to open the current VIEW. Filter and Range limits

Legacy KB Id: 4805

GST on workcover levies

Legacy KB Id: 2278

How do I Change the printer in Payroll Reports?

Legacy KB Id: 2274

How do I get only the total of any payment type to show on a pay slip?

Legacy KB Id: 2366

Cannot find Payroll Premier data files

Legacy KB Id: 4176

Upgrade Wizard - Does not detect my previous version (V9 or below).

Legacy KB Id: 2589

Why doesn't the program accept the leave rate I am entering?

Legacy KB Id: 2436

Why do I have no Fringe Benefit Tax (FBT) in my payment summary?

Legacy KB Id: 2303

Why does the program keep asking if I want to add a pay rate to the list, then it doesn't add it?

Legacy KB Id: 2410

Outstanding Annual Leave or Outstanding Long Service Leave figures are incorrect

Legacy KB Id: 2670

The scroll bar is missing on lists when installed on Windows XP.

Legacy KB Id: 2257

How can I sort reports so that the printout is in order? ie by name.

Legacy KB Id: 2184

The Payment Summary doesn't print with headings or boxes around the fields.

Legacy KB Id: 2225

YTD figures do not reset on the first pay of the new financial year.

Legacy KB Id: 3640

Why can I not see deductions, allowances, sundries, etc when editing pays?

Legacy KB Id: 2669

Payroll Premier: When exporting to Reckon, Sundry amounts go through with an NCG tax code.

Legacy KB Id: 2254

Monthly Reconciliation Report does not match the Print Reconciliation Statement

Legacy KB Id: 4297

Invalid File error when ABA file uploaded to the Bank’s web portal

Legacy KB Id: 4593

Leave accrual accumulating a large number of hours

Legacy KB Id: 4305

Printing INB Payment Summaries for a previous year in Quicken Payroll

Legacy KB Id: 2173

Payroll Premier: Timesheet Award payrates and overtime do not calculate from the 2nd award if you are crossing into a different day

Legacy KB Id: 2634

Payslips Appear No Matter What Reports Are Selected

Legacy KB Id: 2568

Allowances incorrectly included in Gross Amounts in Payroll Premier’s History tab

Legacy KB Id: 4336

QuickPayroll opens the wrong datafile each time it starts.

Legacy KB Id: 2179

No ABN Number Supplied Payment Summary Report crashes

Legacy KB Id: 4349

Printing a super report for one employee.

Legacy KB Id: 2531

Salary Sacrifice is transferred to Reckon Account together with Gross Wages

Legacy KB Id: 2401

State Payroll Tax thresholds and rates incorrect in Payroll Premier 2011/12

Legacy KB Id: 4196

Time in Lieu Report shows only the first entry

Legacy KB Id: 3794

Annual Leave accrues when employee’s pay is disabled

Legacy KB Id: 4369

Work cover report shows zero amounts for WorkCover Paid.

Legacy KB Id: 2617

The Company file open in QuickBooks is different to the specified QuickBooks file

Legacy KB Id: 2197

When opening payroll wrong company appears

Legacy KB Id: 2281

When archiving a Payroll Premier company file a message appears: "This is the sample company file".

Legacy KB Id: 2666

Leave not accruing on part of an hour worked

Legacy KB Id: 3642

What is the Supplier Number refered to when making an empdupe file?

Legacy KB Id: 2305

Leave hours are deleted when leaving a termination before completion

Legacy KB Id: 3948

Payroll Premier: Deductions and Allowances report incorrectly on the Payment Summary

Legacy KB Id: 3603

Why does my WorkCover report shows zero amounts in the Workcover paid column(Payable)

Legacy KB Id: 2449

Special characters (###) appear when adding another Super item to a pay run

Legacy KB Id: 3655

Dates cannot be changed in reports.

Legacy KB Id: 2300

Cant Export a Sundry Pay

Legacy KB Id: 2233

After installing Quicken Payroll the tax scales are missing

Legacy KB Id: 2255

My Terminated Contracters don't appear on the Voluntary Agreement Payment Summary

Legacy KB Id: 2315

Paid Parental Leave is incorrect in Payroll Premier

Legacy KB Id: 4684

Why don't terminated contractors show in the correct Payment Summary?

Legacy KB Id: 2384

How to stop reducing SG from Salary Sacrifice (new law effective from 1 Jan 2020) in Payroll Premier

Legacy KB Id: 5764

Cannot create SuperStream export file when new employees added in Payroll Premier

Legacy KB Id: 5376

Recovery Wizard does not start a Payroll Premier that does not start normally

Legacy KB Id: 3637

Improving efficiency of your Payroll Premier company file

Legacy KB Id: 3733

Handling PAYG when there is an additional pay in a year

Legacy KB Id: 3768

Payroll Premier: EFT Setup for NAB

Legacy KB Id: 2608

Unable to create a SuperStream Export File when New Employees exist in a payrun in Payroll Premier

Legacy KB Id: 5420

Date box isn't appearing when entering annual or sick leave.

Legacy KB Id: 2289

Employee with pays disabled for a period of time has Annual Leave for that period credited when resu

Legacy KB Id: 4392

SuperStream Export Report is blank

Legacy KB Id: 5186

When in multi-user mode, the changes made by a user are not shown on the other machine(s)

Legacy KB Id: 2306

Payroll Premier: Registration information appears corrupt error

Legacy KB Id: 5574

Allowances are being added to Gross Payments in Payroll Premier

Legacy KB Id: 4609

FAQ - Memorised payslip show the data printed

Legacy KB Id: 2270

Payroll Premier: Enable Leave Loading/Holiday Loading to be included in Super calculations

Legacy KB Id: 5741

'Value error' - The value of MSF:APRASMSF must be in the list : 'APRA', 'SMSF' when upgrading a file

Legacy KB Id: 5145

How do I change the colour sheme used in Payroll?

Legacy KB Id: 2186

Removing Graphic Fields of the payslips

Legacy KB Id: 2660

Payroll Premier Help Menu does not work on Windows 10

Legacy KB Id: 5500

Leave not refreshing in Payroll Premier

Legacy KB Id: 4436

I have installed my Payroll Service Pack and now my memorised reports are missing, how can I get them back?

Legacy KB Id: 2540

How do I get Payslips to only show a total for each pay rate?

Legacy KB Id: 2370

Archiving a Payroll Premier file

Legacy KB Id: 3732

Pay Summary for All Employees window doesn't display gross figures correctly for multiple timesheet

Legacy KB Id: 4366

How to print message on pay slips

Legacy KB Id: 2237

In the Payment Summary there is no address.

Legacy KB Id: 2193

Memorised Reports do not upgrade

Legacy KB Id: 3625

Super By Fund Name Report in Payroll Premier does not show all pays.

Legacy KB Id: 4209

Leave accrued increases by large amounts after a few pay runs in Payroll Premier

Legacy KB Id: 3900

The value of the Employee Number must be in a range 1…9999 message when upgrading to Payroll Premier

Legacy KB Id: 5152

Do Payment Summaries pick up Pay Date or Date Paid

Legacy KB Id: 2196

Error: "The transaction is not in balance..." when importing a 100% salary sacrifice pay from Payrol

Legacy KB Id: 4049

Tax File Number does not print on Payment Summaries from Payroll Premier

Legacy KB Id: 3646

Termination Wizard does not recognise accumulated Long Service Leave

Legacy KB Id: 4801

Cannot view Payment Summaries in multi-user version of Payroll Premier

Legacy KB Id: 3638

Annual Rate does not show a value when emailing a payslip from payroll Premier

Legacy KB Id: 4786

Electronic Funds Transfer Options - Include Balance Record

Legacy KB Id: 2612

First pay in new financial year includes YTD from previous financial year.

Legacy KB Id: 5405

Employee Tax Scale is blank or no memorised reports after upgrading Payroll Premier

Legacy KB Id: 4156

Why won’t my customised payroll report sub-total the way I want it to?

Question. Why when I customise my Pays report to sort on two criteria's and sub-total them, it shows no data. Answer. Normally you would sub-total when the first Sort field changes. If this gives a b…

Payment Summary - limits the amount of total tax withheld in words to $99,999

Legacy KB Id: 2591

PAYG tax report only with Grand totals

Legacy KB Id: 2275

On pays reports only summarising amounts

Legacy KB Id: 2292

Assigning multiple pay rates to a timesheet employee.

Legacy KB Id: 2223

"Your JSON object has some incorrect values" for my Payroll Premier 2023-24 STP submission in Reckon GovConnect

Question. Why does Reckon GovConnect show "Your JSON object has some incorrect values." for an STP lodgement that I submitted from my Reckon Payroll Premier 2023/24 company file? Answer. This issue o…

Reckon products and Windows 8 and Windows Server 2012 Compatibility

Legacy KB Id: 4692

Blank Grand Total line appears on the last page of a 2 per page payslip printout in Payroll Premier

Legacy KB Id: 4636

Reducing Deductions reduced to zero still included on a Termination Pay in Payroll Premier

Legacy KB Id: 4246

The QTY column under payrates in the employee setup display is titled 'worked', how can I change this?

Legacy KB Id: 2549

Leave Accrued Report encounters an error in Payroll 2023/24 message " no records found "

Legacy KB Id: 3645

Special Leave Taken is not exported to Quickbooks

Legacy KB Id: 2654

I have upgraded to the latest version of Payroll but my Tax Scales didn't update.

Legacy KB Id: 2597

Payroll Premier: Super YTD on the payslip does not update after editing a pay

Legacy KB Id: 5320

Payroll v13 will not open.

Legacy KB Id: 2595

leave accrual wrong if you miss a pay date then pay for more than one pay.

Legacy KB Id: 2426

Leave loading not calculating on new leave pay rate used in award

Legacy KB Id: 2279

Upgrading a Multi-User Payroll Premier installation

Legacy KB Id: 4610

Emailed payslips do not show Super Fund Name for Super Contributions

Legacy KB Id: 5023

Cannot restore an AutoBackup of my last pay through Payroll Premier Recovery Wizard

Legacy KB Id: 3634

Last pay not accepted in SuperLink upload

Legacy KB Id: 4394

Payroll Premier Payslips show ACN instead of ABN number

Legacy KB Id: 4859

When Editing Pays I choose Pay Period as 2 but when I go back in to edit it has defaulted back to 1.

Legacy KB Id: 2304

Adding text to a report.

Legacy KB Id: 2188

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)