Reckon Accounts Desktop: There is a problem connecting to your currently selected printer

Legacy KB ID: 4838

Question

Why do I get the error:

There is a problem connecting to your currently selected printer, “printername”, you may need to change the port assignment from the windows printer settings or reinstall the printer driver software. 

Answer

You will encounter this error when your Reckon Accounts printer files become corrupt.

Workaround

You will need to delete the Reckon Accounts printer index files.

Windows 10/11

The printer index files are located in C:\ProgramData\Intuit\Reckon Accounts 20xx.

If you cannot see these folders, you will need to enable hidden items:

1. In your File Explorer, click on the View tab.
2. Tick Show Hidden Items.

After you have toggled this, you will be able to see ProgramData on the C:\ drive.

After this, you will need to delete the printer index files:

1. QBPRINT.QBP
2. WPR.INI

Once these files are deleted, you will need to run Reckon Accounts as Administrator:

1. Right-Click on the Reckon Accounts launch icon on your desktop.
2. Select "Run as Administrator".
3. Sign-in.

Your printer should now appear in the Print Setup area.

Need more help? Reach out to us on the Reckon Community: https://community.reckon.com/