There is a problem connecting to your currently selected printer

Legacy KB ID: 4838

Question

Why do I get the error:

There is a problem connecting to your currently selected printer, “printername”, you may need to change the port assignment from the windows printer settings or reinstall the printer driver software. 

when I edit or create a new template?

 

Answer

You will encounter this error when your Reckon Accounts (QuickBooks) printer files become corrupt.

 

Workaround

Delete the Reckon Accounts (QuickBooks) printer files.

 

Windows 7 & Vista
Printer files are located in C:\Users\All Users\Intuit\QuickBooks xxxx-xx and C:\Program Data\Intuit\QuickBooks xxxx-xx.

 

To search for these files:

1. Click the Windows Start menu and click on Computer

2. In the box Search Computer in the top right-hand corner of the screen, enter

QBPRINT.QBP and click on Enter

3. The search is finished when the coloured bar across the top reaches the right-hand side of the screen. All QBPRINT.QBP files will be listed on the screen.

4. Select all QBPRINT.QBP files and delete

5. Repeat these steps to delete WPR.INI.

 

Windows XP
Printer files are located in C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks xxxx-xx (where X represents the year of Reckon Accounts (QuickBooks)product currently in use)

 

To Search for these files:

1. Click the Windows Start menu and select Search

2. Click All Files and Folders

3. Click More Advanced Options

4. Tick Search hidden files and folders and Search subfolders

5. In all or part of the file name field enter in QBPRINT.QBP

6. In the Look in Field choose Local Hard Drives (C:)

7. Click Search

8. In the search result window, right click on all QBPRINT.QBP files and choose Delete

9. Repeat the above steps to delete WPR.INI

 

 

How did we do?

Printing an Estimate, Sales Receipt (Cash Sale) or Invoice, an incorrect amount appears

Reports Not Calculating The Correct Dates.

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