Configuring Senor GTP-290B3 receipt printer driver to work with the Obvios ORP-800 receipt printer

Legacy KB ID: 3568

Question

The printer driver (CDM 2.04.16.exe) that accompanies Retail POS 2010/11 is a 64-bit compatible driver.  It is also compatible with the Obvios ORP-800 receipt printer that has accompanied previous editions of Retail POS.  Consequently, existing Retail POS users who wish to upgrade their PCs to a 64-bit Windows Operating System can use the new driver to enable their Obvios ORP-800 receipt printer to work on the new PC.

Note:  Only Retail POS 2010/11 is supported on a 64-bit Windows Operating System and must work in conjunction with a QuickBooks 2010/11 edition. 

Answer

QuickGuide

1.    If installed, uninstall the existing Obvios ORP-800 printer driver;

2.    Install the new CDM 2.04.16.exe printer driver;

3.    Reboot the PC, connect and turn on the printer and allow configuration to complete;

4.    Open POS Terminal and configure the Obvios ORP-800 Receipt Printer to use the new driver.

Detailed Instructions

If installed, remove the Obvios ORP-800 printer driver

1. In POS Terminal, go to Tools > Options > Receipt Printer > and set the Connected to box to blank and the Type box to blank;
2. Go to the Scanner and Cash Drawer tabs and reset their Connected To and Types to blank;
3. Turn off and disconnect the Receipt Printer, Cash Drawer and Scanner;
4. Close Retail POS;
5. Open the Device Manager (see Additional Notes below),
   1. expand Ports and uninstall all Communications Ports (COM1,2,3…);
   2. expand Universal Serial Bus Controllers.  Uninstall USB High Speed       Converter;
6. Go to the Program List (see Additional Notes below) and uninstall FTDI USB Serial Converter Drivers;
7. Reboot your PC.

Install the new CDM 2.03.16 printer driver

1. Ensure that the Receipt Printer, Cash Drawer and Scanner are un-configured, turned off and disconnected from to the PC.
2. Insert the Retail POS 2010/11 installation disk and exit the autorun.
3. Navigate to D:\Support\RSK (where D: is your CD drive) and double click on the file CDM 2.04.16.exe.  The printer drivers will install onto your PC into the folder: C:\Users\Admin\AppData\Local\Temp\ckz_OFQL\DPInstx86.exe (while installing a command window (white text on a black screen) will appear).
4. Go to the Program List - Control Panel > Programs & Features – and confirm that the new drivers are present.  You should see two entries, both titled, Windows Driver Package – FTDI CDM Driver Package... with today’s date in the Installed On column.
5. Reboot your PC.

Connect the Obvios ORP-800 Receipt Printer to the PC

1. Connect the receipt printer to a power source using the power cable supplied;
2. Connect the receipt printer to a SUB port on the PC using the USB cable supplied;
3. Ensure paper has been fitted to the receipt printer;
4. Turn on the receipt printer – you may briefly see a message indicating that Windows has detected new hardware, or is installing new hardware;
5. Open the Device Manager, expand Ports and confirm that USB Serial Port (COM3) is present.  Close the Device Manager.

Note: If the 'USB Serial Port (COM3)' entry doesn't appear in the Ports list, then right click the 'Ports (COM & LPT)' option in the Device Manager window and click the option 'Scan for hardware changes' to refresh the Ports list.

Configure POS Terminal to use the new printer driver

1. Open Retail POS > tools > Options > Receipt Printer;
2. In the Type field, select Obvios ORP-800;
3. In the Connected to field, select Communications Port (COM3);
4. Click Apply.  The printer should respond and print a line;
5. Connect the Cash Drawer and then the Scanner;
6. Retail POS is now ready for use.

Additional Notes: 

To view Windows Device Manager:

Windows XP: Click the Start Menu > Control Panel > System > Click the 'Hardware' tab > Device Manager

Windows Vista: Click the Start menu > Control Panel > Hardware & Sound > Device Manager

Windows 7: Click the Start menu > Control Panel > Hardware & Sound > Device Manager

To view Windows Program List:

Windows XP: Click the Start menu > Control Panel > Add or Remove Programs

Window Vista: Click the Start menu > Control Panel > Programs > Programs & Features

Windows 7: Click the Start menu > Control Panel > Programs > Programs & Features

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