Problem: Reckon Accountscannot complete the reconfiguration process... or Please insert the disk: QuickB
Legacy KB ID: 4180
Question
Why do I get these errors when I try to repair my Reckon Accounts installation?
Answer
Please insert the disk: Reckon Accounts installation CD
Or
Problem: Reckon Accounts cannot complete the reconfiguration process. This may be because there wasn't sufficient disk space available to install all the required files during installation.
Solution: Insert the Reckon Accounts CD into the CD drive, and then click OK to run the installer and complete the reconfiguration process. If Auto Run is enabled on your computer, the Reckon Accounts Installation Wizard will begin automatically; click Cancel to exit that program. Alternatively, you can try to free up space on your computer. To do so, click Cancel to exit this program, free up 1.5 GB of space on your hard drive. Then reinstall Reckon Accounts from the CD.
Answer
This error occurs if the installation is in repair mode and is looking for the repair tools. This most often occurs when a downloaded version of Reckon Accounts has been installed and you are reinstalling from a CD.
Workaround
Uninstall Reckon Accounts and reinstall from the CD.
To Uninstall Reckon Accounts:
Windows 7/8/10/11:
1. Start > Control Panel > Programs & Features
2. Highlight your Reckon Accounts installation, right click it and select Uninstall/Change;
3. On the Reckon Accounts Installation window, click Next;
4. On the Reckon Accounts Maintenance window, click Remove, click Next;
5. Click Finish.
Windows XP:
1. Start > Control Panel Add/Remove Programs;
2. In the list of programs, select Reckon Accounts and click the Change/Remove button;
3. In the Reckon Accounts Installation window, click Next;
4. In the Reckon Accounts Maintenance window, select the Remove option, click Next, and then click Remove.
Install Reckon Accounts from the CD.
Need more help?
Ask the Reckon Community at: https://community.reckon.com/
Or Log a Support Ticket: https://www.reckon.com/au/support/
