Printer window and error displays when Emailing or Saving As A PDF file in a Terminal Server environ

Legacy KB ID: 3555

Question

Why does the printer window and an error -41 display when a User tries to email or Save As a PDF in a Terminal Server environment or when using MS Remote Desktop Services? An Admin User does not have this problem.

Answer

In a Windows Server 2003, 2008 and 2012 environment, Accounts Business (previously QuickBooks) cannot access the PDF Converter properly when the “Use Local Printers” option is enabled. These issues can also occur when a network shared printer is set as the default printer.

Resolution:

Set the default printer to either a default printer installed to the Server, or a network printer installed on the Server.

Detailed Instructions

  1. Open the Printers and Faxes window: Windows Start > Control Panel > Printers & Faxes
  2. Right-click one of the printers that does not have (Redirected) in the name and select Set as Default Printer
  3. If there are no printers without (Redirected) in the printer name, right-click the Reckon Accounts PDF Converter as set it as the default printer.
  4. Open Reckon Accounts and test emailing and saving as a PDF.
  5. If the problem persists, disable the option to use local printers prior to logging in to the terminal server session. This option can be found in the ‘local resources’ tab. (You will not be able to print to your local printers again until you enable the “use local printers” option and log back in to the terminal server session.)

See your network administrator if you need help with these steps.

Note: Windows Server 2003. The redirection of printers appears as Printer Name on Computer Name instead of (Redirected).

If the problem persists then proceed with the below steps for each user who is remoting into the terminal server:

  1. Go to Devices and Printers, select a device and click on “Print Server Properties”
  2. Click on the Drivers Tab
  3. Remove ALL Amyuni Document converter drivers (Along with all unused PDF Drivers)
  4. Access the installation directory of Reckon Accounts (previously QuickBooks) (Right click on the desktop icon and click on “Open file Location”)
  5. Locate “Install.exe” (This will install the Amyuni Document 550 driver)
  6. Once Finished – there will be an “Amyuni Document” device in “Devices and Printers”
  7. Rename this to “Reckon Accounts V4 PDF Converter” (Exactly like this)
  8. Change the Default Printer to something else.
  9. Make sure “Reckon Accounts V4 PDF Converter” is set to “NUL” port and “Send to one Note” is set to empty LPT port” (If available)
  10. Delete print files wpr.ini & QBPRINT.QBP in the following location: C:\ProgramData\Intuit\Reckon Accounts 2017
  11. Turn off UAC
  12. Make sure the default printer is still set to the changed device you did in step 8.
  13. Email or Save as PDF from Reckon Accounts

Need more help?

Ask the Reckon Community at: https://community.reckon.com/

Or Log a Support Ticket: https://www.reckon.com/au/support/

How did we do?

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