Do you want to allow the webpage to access your Clipboard message when launching the new Hosted

Legacy KB ID: 5161

Question

Why am I prompted to allow access to the Clipboard when I launch the new Reckon Accounts Hosted?  What does it do and what should I answer?

 

Answer

Click on Don’t allow.

 

The Issue

This issue will be encountered by Internet Explorer users only. 

The new Reckon Accounts Hosted uses newer technology which means that non-Internet Explorer browsers need an independent clipboard to copy information from an application on your local PC to Hosted.  This independent clipboard appears as the first of 3 icons in the top right of your Hosted screen.

As Hosted integrates with Internet Explorer, Internet Explorer users do not need an independent clipboard.  By default, Windows has access to an external clipboard disabled.  When a website that utilizes an external clipboard is opened, you are prompted to allow it access.

You can answer Don’t Allow and use Ctrl+C and Ctrl+V to copy and paste between your local PC and Hosted.

To not see this message you will need to enable access to an independent clipboard.  You will then have access to 2 ways of copying text.

 

Enabling the independent clipboard in Internet Explorer

  1. Open Internet Explorer.
  2. Click on Tools.
  3. Click on Internet Options.
  4. Under Security tab, Click on Internet and then click on Custom level.
  5. Scroll down and under Scripting, you will find an option “Allow Programmatic clipboard access”.
  6. Under that click on Enable and click OK and again OK.
  7. Restart Internet Explorer and the pop up window will not come up.



Need more help?
Ask the Reckon Community at: https://community.reckon.com/reckon.

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