Send Forms list is blank and there are no forms to email

Legacy KB ID: 3757

Question

When I try to send an email (such as a pay slip, invoices, supplier remittance advices), I can select the employees in the initial "Select Pay Slips To Email" window. However, on the next screen "Select Forms To Send," it appears blank and I am unable to email anything. This issue also affects other forms like Invoices and Supplier remittance advices.

Answer

The "Select Forms To Send" list may not display correctly if there is a corrupted email in the sequence. This means that the list may be incomplete or empty.

If you encounter a blank list even though there should be emails waiting to be sent, it is likely that the first email in the sequence is corrupt.

When you exit Select Forms to Send, Reckon Accounts will delete the first corrupted email – but only the first corrupted email.  You will need to enter and exit Send Forms to Email a number of times until the last of the emails is displayed and all corrupted emails are deleted.

 

Detailed Instructions
  1. Go to File > Send Forms.
  2. If you have other forms to send (eg Invoices, Pay slips, Remittance Advices), send those forms.
  3. Exit the Select Forms to Send window.  This will delete the first corrupt email.
  4. Create a flag file to use as an end-of-list marker in Send Forms to Email list:
    1. Create a dummy employee with print method set to Email;
    2. Process one pay for a date later than the Pay slip;
    3. Prepare a Pay slip to email for the dummy employee;
    4. When this email appears in the Send Forms to Email list you will know you have reached the end of the list and that there are no more corrupt emails. 
  5. Go to send another email:  File > Send Forms > then click ESC.  The next corrupt email will be deleted.
  6. Go to Send Forms to Email again.  Can you see the email for the dummy employee? 
    1. If Yes, all corrupt emails have been deleted;
    2. If No, there are still more corrupt emails to delete.  Repeat Step 4 until the newly created email is visible.   
  7. Repeat Step 5 as many times as needed until you see you see the email for your dummy employee.  You may need to repeat these steps as many times as the number of employees in your pay slips .
  8. Recreate all Pay slips/ Invoices to Email and Send.  Delete your dummy employee’s pays and record.

 

Additional Note

Once you have removed all corrupted emails, you might have a collection of good Pay slips, invoices ready for emailing. If you prefer, you can proceed with sending these Pay slips. However, prior to sending them, it is necessary to determine which Pay slips, invoices were affected by corruption and require reconstruction. If there are multiple instances of corrupted emails, it would be more efficient to recreate them.


Need more help?

Ask the Reckon Community at: https://community.reckon.com/reckon.

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