Reckon Accounts Hosted: Backup Log on Dashboard does not show backup files
Legacy KB ID: 5226
Question
Why can’t I see my backups in the Backup Log off the Hosted Dashboard?
Answer
The list of backup files is kept in an *.xml format file.
When other *.xml format files are present in the Q-drive and any of its sub-folders, the Backup Log is unable to access the backup log file.
Common *.xml format files that may be in your Q:\ drive are BAS export files. You may wish to either move them or save them in a separate folder on your Q:\ drive.
Workaround
Move all *.xml format files (other than backuplog.xml) to a new folder on the Q:\ drive.
- Click the Download Icon in the top right
- In the "Look In" drop-down, select My Live (Q:) (Q:\ drive).
- Right-Click on the name of a *.xml format file.
- On your keyboard, press Control and X at the same time. If this works, the icon of the file should appear transparent.
- Either create a new folder (click on the New Folder button, pictured below), or select an existing folder.
- If you create a new folder, ensure to give it a name (XML Reports, for instance).
- Left-Click to open the folder.
- Once inside a folder, on your keyboard, press Control and V. This will move the *.xml format file to this folder, off of the Q:\ drive.
You will now be able to view your backup files in the View Backup Log section on the Dashboard.
Need more help? Ask the Reckon Community at: https://community.reckon.com/reckon.
