Cannot view ABA File History on Reckon Accounts Hosted

Legacy KB ID: 4092

Question

I have created an ABA file and saved it to my Shared folder on my Hosted Q drive.  When I try to view ABA File History at a later time  Reckon Accounts Hosted says there is nothing to show.  When I look inside by Shared Folder on my hosted Q drive, the ABA files are there. 

Answer

This issue arises after you have exited the session in which the ABA file was created.  When you log back in you will most likely be assigned to another server. 

When you process an Online Bank payment, Reckon Accounts Hosted creates two files.  The first file is the file you upload to your bank’s internet portal - the ‘ABA file’.  It is a text file and can be saved to any location.  The second file in xml format is saved for use by Reckon Accounts Hosted.  This file is saved to a default location on the hard drive of the Hosted Server being used.    

When you log back into Reckon Accounts Hosted, you most likely will logon to another Server and not the server where the ABA xml file was saved to.  When you click on ABA File History, no ABA files are found. 

If by chance you logon to the same server that the ABA files were created, then you will see the ABA files you created. 

There is no workaround

Need more help?

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