How to revoke technical support remote access

Revoking Technical Support Access

You can revoke via Reckon Portal, it is easy to determine whether technical support currently has access to your book or not. When support currently has access, a small icon of a support person appears in the top left hand side of the books tile as per the below image.

Image of a book with the support icon displaying in the top left. The support icon indicates the book has been shared with Reckon support.

If tech support has solved your problem or you no longer want support to have access, you can easily revoke this access at any time from within the Reckon Portal. To do so, click the three buttons in the top right hand corner of the tile. A menu like the below will display

Image of the book settings.

Click the Revoke support access option. A dialog will appear informing you that tech support will lose access to this book and may no longer be able to help you with any issue you are having.

Image of the Revoke Technical Support access screen with a button to Revoke Access or Cancel to close the screen.

If you wish to revoke access, click the Revoke Access button. If you want support to continue to have access to this book, click the Cancel button.



Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonone

Or

Log a Support Ticket: https://www.reckon.com/au/support/

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