Unable to retrieve a Held Transaction from Retail POS

Legacy KB ID: 4866

Question

Why is the detail of a retrieved transaction blank?  How can I now complete this transaction?  Until this transaction is processed I cannot process End of Day

Answer

When the retrieved detail of a held Transaction is blank it is a sign that this transaction has become corrupted. 

You will need to detail this record and re-enter it.

Detailed Instructions

1.    If you have multiple terminals, get the Terminal ID and Transaction Number from the Held Transaction List:

a.    On a POS Terminal, click on Retrieve – the Held Transaction list will open;

b.    Read the  information off the screen

2.    Do not select the transaction from the list. 

3.    Go to the Terminal that recorded the held transaction:

a.    Type in the transaction Number and click Retrieve;

b.    The transaction will appear on the screen, although it will show 0.00 amounts;

4.    Click on the Cancel button to delete the transaction;

5.    Re-enter the transaction and put it on hold, or process the transaction.