"An error occurred while processing your request or the page you last visited does not exist anymore" when create/view a TPAR report

ISSUE:

When trying to create or view a TPAR report, I received an error message: "An error occurred while processing your request or the page you last visited does not exist anymore".

There are a few possible issues:

1. Same address type showing multiple times in Supplier record. IE shipping address shows twice.
2. In the backend, the address type ID has not been stored correctly.

How can I fix this issue?

SOLUTION:

Issue 1: Multiple address types in supplier record- please follow instructions below.

1. Remove the duplicate address type for the affected Supplier/s.
   

   

2. Try to create/view TPAR report again. This should fix the issue.

Issue 2: If you do not have any suppliers with multiple address type inside the supplier record - please follow instructions below.

1. Open Suppliers' profile who have TPAR enabled and click "Save & Close".
   

   

2. Try to create/view TPAR report again, the issue should now be resolved.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonone

Or Log a Support Ticket: https://www.reckon.com/au/support/