What should I do if I have forgotten the Reckon Accounts password?

Legacy KB ID: 386

Question

What should I do if I have forgotten the Reckon Accounts File password?

Answer

The following steps may help you gain access to the company file: 

  1. If you need a user password: Login as the Administrator and reset the password for the user: 
  2. From the Reckon Accounts Company menu, choose Set Up Users. 
  3. Select the appropriate name from the User List and click Edit User. 
  4. Delete or change the password in the Password and Confirm Password text boxes and click Next. 
  5. Verify that the correct access level is selected and click Next. 
  6. If the user has access to selected areas of Reckon Accounts and you want to modify the choices, continue through each window, making changes as needed. If the access permissions are correct, or if the user has access to all areas of Reckon Accounts, click Finish, then click Close on the User List. 
  7. From the File menu, choose Open Company/Login. 
  8. Choose the correct company name, then click Open. 
  9. Type the username and new password (if one was created), then click OK. 
  10. Users can change their passwords by choosing Change Your Password from the Company menu. 

* If you need the Administrator password there are various options you can try: * Type the Administrator Login name Admin, and then click OK without typing a password. * Enter the password with a space before or after the actual password; it may have inadvertently been recorded with a space. * Type the password in Notepad or WordPad to make sure your keyboard is functioning properly: From the Windows Start menu, choose Programs, then Accessories, and then choose Notepad or WordPad. Note: If the password contains numbers, make sure the Num Lock keyboard feature is on. * Restart the computer and try accessing the company file again. If you are on a network, make sure that all users have logged off, then restart all of the computers, including the server. * Try passwords for other Reckon Accounts company files, or for other software or program functions; you may be using a different password. * If you are upgrading from an older version of Reckon Accounts, try typing only the first ten characters of the password, as later versions limit the number of characters allowed. * If the file is new, or there are not many transactions entered, you may want to start a new company file. From the File menu, choose New. The Easy Step Interview will guide you through the rest of the process. * If you recently created or changed the password, it may be useful to restore a recent backup that was made before you created or changed the password. To safely restore the backup without overwriting an existing company file, use the following steps: 

  1. Copy the current company file to a different directory on the hard disk and make note of the new location. This will leave the current file untouched. To find the current file location, with the file open, hold down the Ctrl key and press the number 1 on the left side of the keyboard (do not use the number pad) to open the Product Information window. Near the bottom of the window, you will see File Information, and Location. The path to the file will be listed next to Location. The path may be long enough to wrap to the next line, so be sure to note the information through ".qbw". 
  2. Restore the backup. 
  3. Any information entered in the company file since the backup was made will need to be manually reentered after you restore. Review the original company file (that was copied to a new location) to determine what needs to be reentered. 


Note: It is not possible to export transactions from a Reckon Accounts company file. If you are still unable to access the company file, or if you do not have a recent backup, we can try to remove the password from your file. Please fill out our Data Service request form from  .here ​.  You will receive e-mail with contact information. There is a fee for password removal services. Please also see the additional document links below for further information.


Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/

How did we do?

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