Mapped network drives no longer available

Legacy KB ID: 5423

Question

Why can’t Reckon Accounts Business locate Network drives? Now I can’t open my company files.

Answer

You may experience this loss of network drive on a Windows10 PC and when running Reckon Accounts as an administrator

This behaviour is an outcome of the slightly different configuration of Windows10.

You can regain access to Network drives with an adjustment to the Registry.

Instructions

To Open the Registry Editor: 

Windows 10, 8:  type regedit in the Search box and select the Run command result

Windows 7 & Vista:  Start button > type regedit into the search box > Enter;

Windows XP:  Start button > Run > type regedt32 > Enter;

If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

To backup the Registry

1. On the top menu line, click on File >Export
2. Select a location to save the file and in the File Name box enter a name;
3. In the Export Range section, click on All;
4. Click Save.

Configure the EnableLinkedConnections registry value

1. In the left hand pane, click on HKEY_LOCAL_MACHINE
2. Then drill down to: SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
3. Point to New, and then click DWORD Value.
4. Type EnableLinkedConnections, and then press ENTER.
5. Right-click EnableLinkedConnections, and then click Modify.
6. In the Value data box, type 1, and then click OK.
7. Exit Registry Editor, and then restart the computer.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/