POS Receipt printer cannot create a virtual COM port

Legacy KB ID: 5253

Question

I have installed my POS Receipt Printer but when I turn it on nothing happens.  When I look at the Device Manage > Ports (COM & LPT) I see a “?” where I expect to see the virtual COM port for my Receipt Printer.

Answer

This error may appear when a previous USB to serial converter driver failed to install correctly or there may be a conflict with the USB connection that the receipt printer is plugged into.

Solution 1

1.    Turn off the receipt printer

2.    Unplug the receipt printer from the existing USB slot

3.    Restart your PC

4.    Plug the receipt printer into a different USB slot.

5.    Turn on the receipt printer. The driver should attempt to install again.

If the problem persists, proceed with…..

Solution 2

1.    Go to Windows Start Menu> Control Panel

2.    Click

3.    Locate any programs/drivers that may relate to USB to serial converters.

4.    Uninstall them

5.    Enter Windows Device Manager

6.    Expand Ports (COM & LPT)

7.    Right click on each available Communication Port and choose Uninstall

8.    Once this has been done, restart your PC

9.    Install the USB to Serial Converter driver. 

a.    For the Senor printer supplied with the Point of Sale Starter Kit, see:  https://home.reckon.com.au/support/Home/ReckonSupport/InstallationUpgradeGuides.aspx

b.    For other Brands, see the instructions provided with your software.

10. Connect the receipt printer and turn on.

Need more help?

Need more help?

Ask the Reckon Community at: https://community.reckon.com/

Or Log a Support Ticket: https://www.reckon.com/au/support/