Reckon Accounts Personal Range: Error 5: Unable to load dynamic link library

Legacy KB ID: 2710

Question

When I update share prices the following error message appears: Error 5 Unable to load dynamic link library.

Answer

Reckon Accounts Personal requires certain .DLL (Dynamic Link Library) files in order to attain the share prices. If these are missing for any reason, it is likely due to antivirus or firewall settings interfering with the installation of Reckon Accounts Personal/Reckon Accounts Home & Business.

To amend this issue, you will need to uninstall and re-install Reckon Accounts Personal Range.

We recommend turning your antivirus or firewall off during the re-installation process.

How did we do?

Reckon Accounts Personal Range: Incorrect calculations on the Income YTD in the My Finances screen

Share holdings reported incorrectly when total shareholding is large.

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