My data file loses integrity after importing a QIF file in multi-user mode

Legacy KB ID: 5736

Question

I imported a QIF file whilst in multi-user mode and added transactions to my register using multiple rules. If I now try to verify my data file, I get a message that says 'A data problem prevents Reckon Accounts from continuing'. After acknowledging this error, performing a rebuild fixes the problem.

Answer

This problem only occurs when importing a QIF file in multi-user mode. If possible, please import the QIF file in single-user mode then proceed to use transaction rules.

If you do not wish to import the QIF file in single-user mode, please rebuild your data file after matching and applying transaction rules.

The development team are currently investigating this problem.

Reckon apologies for the inconvenience.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/

OR

Raise a Support Ticket: https://www.reckon.com/au/support/ticket/