Company logo does not appear on e-mailed invoices
Legacy KB ID: 1130
UPDATE 03 March 2025
If your logo isn’t showing, the image might be in JFIF format, even though it appears as a .JPG file. Try opening it in an image editor (like MS Paint or Photoshop) and re-save it as a standard JPG.
If your logo isn’t showing, the image might be in JFIF format, even though it appears as a .JPG file. Try opening it in an image editor (like MS Paint or Photoshop) and re-save it as a standard JPG.
Question
Why does my company logo not appear on e-mailed invoices?
Answer
Reckon Accounts may be having problems converting your bitmap logo file to JPEG File Interchange format.
For a logo to appear on an e-mailed invoice, Reckon Accounts needs to be able to convert your bitmap logo file (which has a .bmp extension) to JPEG File Interchange format (which has a .jpg extension), and your logo file must be smaller than 200KB (kilobytes). Try converting the file manually:
- Open your logo file in Microsoft® Paint.
- Choose Save As from the Paint File menu.
- Select JPEG File Interchange Format from the Save As Type drop-down list, then click Save.
If MS Paint cannot convert the file, Reckon Accounts cannot include it on e-mailed invoices.
Need more help?
Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts
Or Log a Support Ticket: https://www.reckon.com/au/support/
