Inactive Bank and Credit Card accounts available in Pay Bills dropdown menus

Legacy KB ID: 4743

Question

Why does Reckon Accounts offer an inactive Bank or Credit Card Account in Pay Bills?

Answer

You will still see inactive bank and credit card accounts in the Pay Bills section, if there is no active bank or credit card account. 

Workaround

Ensure you have one active bank or credit card account.

If you no longer have a need for a bank or credit card account and make the active account inactive, you will need to create an account and leave it active.  Call the account by a name that alerts users it is not to be used; eg: “Do Not Use this CC”. 

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/