Invalid vendor account error when processing a PayPal transaction

Legacy KB ID: 4667

Question

Why won’t Reckon Accounts process a credit card transaction?  I keep getting an error that the vendor account is invalid.

Answer

The error message is generated by PayPal when there is an irregularity with your account.  You will need to call PayPal to sort out the account issues. 

PayPal’s phone number is: 1800 054 378

Email support is at:  gateway-ausupport@paypal.com