Error - the specified record does not exist in the list – when importing an Accountant’s Copy

Legacy KB ID: 4979

Question

Why can’t I import the Accountant’s Copy?  I get the error:

Object “80000001-1234567890” specified in the request cannot be found.  Reckon Accounts error message: Invalid argument. The specified record does not exist in the list.

Answer

The error is preceded by a number that relates to the number of the transaction within the Accountant’s Copy Export file (*.QBY).

When you open the QBY file and scroll down to that transaction number, you will see the error message posted with the details of the transaction.

The error occurs because the accountant has modified a transaction rather than reversing it and re-entering the transaction correctly.

Workaround -

You cannot fix the QBY file.

Option 1:  Enter the accountant’s changes manually.

1.    In the Import Accountant’s Changes file, select the Print button to print a list of the transactions.

2.    Close the Accountant’s changes file.

3.    Cancel the Accountant’s copy:

a.    File > Accountant’s Copy > client Activities.

b.    Select Cancel Accountant’s changes.

c.    Type YES to the warning.

4.    Enter the Accountant’s changes manually.

Option 2: Accountant to re-enter his changes.

1.    Cancel the Accountant’s copy:

a.    File > Accountant’s Copy > client Activities.

b.    Select Cancel Accountant’s changes.

c.    Type YES to the warning.

2.    Create a new Accountant’s Copy.

3.    Send to the Accountant and await his changes.

Additional Information

The accountant cannot do any of the following:

·         Add, edit or delete payroll transactions or payroll items

·         Edit or delete payroll information of existing employees.

·         Edit or delete existing customers, suppliers, employees, items, lists, or list entries.

·         Create or edit tax codes or tax items.

·         Delete existing accounts.

·         Make accounts inactive or active.

·         Send changes to preferences back to the client.

·         Send changes to memorised reports back to the client.

·         Import data from Excel, IIF, Web Connect, and Reckon Accounts Timer files.

·         Enter vehicle mileages.

·         Use Planning & Budgeting tools.

·         Add or use credit card processing.

·         Send user or password changes back to the client.

·         Use online banking services and Transfer funds between accounts.

·         Change tax code on a general journal entry from Sales to Purchase (or vice-versa) on the Accountant's

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/